Human beings are all social animals and service to mankind is always required. Have you come across a situation when your employer says your service is no longer required? If yes, what do you understand by the same and how do you react?

We often think negative at the first sight without proper analysis of the same. Be at the caution side and analyse the statement well before coming to any conclusion. It may help you grow further or may act as a retardant temporarily. We can have an optimistic approach and in no case it’s required to react furiously. You might be thinking what i did wrong and why is it happening to me. We should always be truthful and can ask for our rights. Never ever argue with your employer unnecessarily; who knows, it could be a blessing in disguise. There is no need to fear anybody if you are the right person. Nothing can permanently suppress your creativity.

It’s not always the case when we get victimised for our own fault. You could have been affected by your environmental factors. Accept the truth if it’s your fault. Don’t complain anybody and accept life as it comes to you. Get rid of your ego and treat everybody as a member of your bigger family who are here to play their role.

Service is a generalized term whereas employment is a specialized term. What is the correct difference between service and employment? What is the difference between service to our society and serving a specific organization? Is an organization part of our society or having separate existence? Can we sustain growth in any company without having the necessary social skills? Do you have suggestion for a better title? Should I have written employment in place of service as it’s always required? If you have any such similar experience (bitter/noble), share with me by your valuable comments to help me learn better.

How to change your life?

How to change your life?.


There are two sides of truth one ugly and another bright.  We often fail to see the bright side of it. The same truth can be good for somebody and bad for another. Do we always accept the truth?  In most cases we don’t when that’s ugly. There is no question of acceptance when it goes in favor of our will and not the vice versa.


It’s really difficult to accept a bitter truth. It is because of the fear of social acceptance as we feel doing so can isolate us from the rest of our society.  In this process sometimes we cause harm to others to protect our self-interest. People in power don’t hesitate to harm others to hide a bitter truth.  We are self-centered and it’s all because of our self-interest. We fail to protect a greater interest as we feel it’s not our cause of concern.


It will be lot easier to accept an ugly truth if we can focus our attention on contribution to society and feel ourselves an integral part of it. Nobody can live an independent life away from the society. To contribute generously we need to free ourselves from all desire and ego. Here we have saintly behavior as we don’t want to possess anything or claim something to be mine. This me and mine changes to us and ours.


Punishment is necessary for wrong doing as reward is there for good work. For the first time in my life i am not angry with anybody even when a decision went against my self-interest. Death is necessary for a new life and we all should welcome that if it comes our way for a good reason. We often don’t accept the truth because of fear of death. This sort of self-denial restricts further growth. If we accept the truth, death may or may not come our way. If that comes our new life will be full of glory and we can serve mankind well. If we don’t accept the truth, death is imminent. In this case we can’t serve mankind well with all past thoughts even when we get a new life.


In the way to contribution I have felt divine presence and guidance. I feel like what I am today and have with me now is because of my society and I need to give it back at the time of need. We all have limited span of life and we need to do more in less time. I don’t know anything that gives more happiness than the joy of giving. It gives inexplicable pleasure and satisfaction. It enriches our life and enhances the joy of living.


It’s far better to die accepting a truth rather to live a life on falsehood. We always try to portray an image and create false impression outside that we are not. Our judiciary will have less work to do bringing justice to people if we all accept the truth unconditionally. If all our leaders accept the truth and work in the development of people, there will be no corruption at all.


By accepting the truth we help ourselves and everybody in the society. Here we keep the door open for further growth. Truth only prevails and our act of acceptance cleanses our inner self – the true human being in us. Never fear death in the way of truth. Feel the divine presence and guidance. Death gives birth to a new life and helps us become better human beings.

KYC Campaign

KYC stands for Know Your Customer. Knowing details about our customer well is most important for sustainability of any business. A business can’t run independently. When we talk about a business we need to care for our customers who help us run it well.  The profit or loss we make in any business is directly dependent on the happiness quotient of its customers. The quotient is higher when service is better.


You might have a big degree in business management from a reputed institute or have great sales & marketing skills. But there is no guarantee it will make you a successful business person when that knowledge is only bookish. We need something more here. The necessary skills can be taught and improved with experiential learning. For all this to become a reality one need to have the natural instinct, learning appetite and high orientation towards service. Yes, i mean customer service.


We need to understand who is our customer first before we can provide the right service? So, who do you think your customer to be? Is it any specific person or a group of people? It’s all we do business with. When you provide service to a company under certain contract with your employer, you need to treat everybody employed with that company as your customer. Forget what you read in books but share with me all you’re learning from experience. I don’t say all in a book to be wrong or exaggerated data. It could have great value but will be of no use unless we experience that in practice. So, where can we have experiential learning before we jump into a full time job that needs such skills?


I can tell about my personal experience here. Do you have a friend running a restaurant or a friend running an office stationery store? Spend some time with them at work without any interference. Observe how they talk to the customer. I believe most of us use mobile phones and credit cards. We often feel the need to interact with customer care representatives regarding certain services either over phone or via email. We can learn from them how they talk/write to us. Observe people at work, on TV and at public places. If you ever notice a difficult to deal with situation, make note of it. Analyse that well later how you dealt with that. Prepare case studies from your learning if required for further analysis. These are just few examples and you can find many more with experience. Time management and right communication are most important in customer service.


What is this article about? Why do we need a KYC Campaign? I have observed companies doing that to familiarize their employees with their customer before they are inducted to customer projects. In case of serving multiple customers under one roof they build separate cubicles to provide hassle-free service. HR people distribute employee handbooks after induction and often project guideline documents specific to clients. Why is that so important when we are getting paid for work and we are supposed to do the work right? Rookies often question that. What is the need of all such training and materials that are unrelated to their work? That’s not exactly true as nobody’s work is independent of another in a team. We interact with many at workplace for which soft skills are necessary. Right code of conduct and ethics is a mandatory requirement everywhere.


In global work environments where people work together sitting at different locations, it’s quite possible for people to forget certain basics. In busy work environment they sometimes forget their customer and treat everybody as their colleague. Because of this their natural behaviour gets reflected at work in their communication. Without any wrong intention they at times talk and write to the customer in a manner never expected of them. It’s a big mistake and can bitter your relationship with the customer. Certain skills can be cultivated through learning and experience. For this very same reason often junior employees are not allowed direct communication with the client until they have some sound experience and understand internal processes in the company.


Let’s have an introspection how we behave at work. We often get irritated during a conversation. We don’t accept others viewpoints and always try to prove ourselves right because of ego. It’s well understood with a fresher and other juniors but what if we notice that among seniors. Management often fire employees without giving any particular reason in the fear of losing their customer sooner or later. If they want to retain such people and give them more opportunity to learn and grow, they sometimes conduct on the job soft skill training programs and at times shift people to other projects for a period on need basis. It’s not always because of lack of technical skills or competence.


Basics need to be learnt with self-interest and not by forced training. For example, we should never argue unnecessarily with the customer. If you have a valid point to prove present that politely. If your customer still doesn’t agree with you, keep yourself quiet and give that a second thought but don’t argue. Always wear a smile in your face but don’t laugh at others misery. There is substantial difference between a smile and laughter. The more pleasant we are the better we can handle difficult situations. Never complain against the customer, it’s a strict ‘NO’ for all.


Never give false information if you can’t provide certain service. It could be because of either your lack of unawareness of the same or unavailability of the service with you. Serve exactly what is asked and in case of unavailability of the same tell the truth and ask for more time if permissible. In case they are in a hurry explain about similar alternate service if available with you but never try to convince them by hook or crook. It’s always their choice and bear in mind not to even think about them as fools who can be prompted to act as you like. If you do that you are bound to lose the customer sooner or later.


Share more knowledge with me by your comments and i will address your queries (if any).


A good brand is essential for every business to reach pinnacle. A brand is usually a combination of company name and logo. How do we measure brand value? Brand value not only come from your market presence and annual turnover but …

Role of Customer Satisfaction Survey:


The fate of Kasab is in the hands of the president now. Do we have the moral right to hang him? Will it be a victory of justice or death of humanity? Nobody has the right to take away somebody’s life for any reason. Can we give life to a dead body? If no, how can we think of that when we can’t generate a new life? If you are thinking of IVF – the process of developing a test tube baby in the laboratory under controlled conditions that too are again not without the natural ingredients necessary to create a life. No experiment will be successful that is against the law of nature. So, let’s leave it to the nature and the supreme creator.


Our judiciary system has a provision of death penalty for criminals committing a severe offence. Nobody is a criminal by birth. Our society develops such people. The issue becomes more sensitive when a person commits a crime at a very young age. That needs to be treated as an immature act rather than a criminal offence. What is the motto and goal of our judiciary? Is it to wipe out crime or criminals or both? How can we check criminal activities? Some people think by wiping out all criminals at once we can put an end to all crime. We must remember crime is a state of mind and it born first there only. Taking action against few or all known criminals is not the right thing to do. If you do that there is no way we can change one’s mind or basic thought process conducive for our society. There death will give birth to more criminals as the mind is still there. When a new soul develops to its adulthood it again becomes a criminal as it has the same mind.


To curb all crime, we need to find the root of it and act on the same. The root lies in our values that develops our character to be good or bad. At a tender age a person can commit a crime for various reasons. Few of them could be because of wrong education, improper direction, childhood memories of violence & crime, greed of money, desire to become famous by easy name and fame, thinking of crime as an adventure game meant for amusement etc.


Our society only develops criminals. There social upbringing is greatly responsible for their acts. They are mere victims of circumstances. Every human being wants a healthy social living. Crime is not a profession. So, I don’t believe anybody becomes a criminal by choice. Their indulgence in criminal activities is because of exploitation at an early age.


God created human beings all as the same but they later divided their own blood and developed new races and communities. It’s inhuman to preach against any religion or community.  Madrassas and other religious schools are often in news because of religious teachings that give birth to terrorism in mind first. If we feed all nonsense stuff to children in the name of religion and ‘zehad’ (aka holy war) what can we expect from them at their adulthood? It pollutes their mind so much they become terrorists.


We are talking about death penalty. It’s no more in practice in few countries now where it was before. It should be abolished globally under law. If you think, it’ll encourage criminals to commit more crime as there will be no fear of a death sentence, you are wrong. Criminal mind thinks differently. They do not think of the punishment first before planning an activity these days. In this technology age everybody wants to prove superior to his/her counterpart. You must have heard of few terms as ‘master mind terrorists’ and ‘human bombs’. What do they do and why do they do that? Does a human bomb fear death who knows his/her fate even before a planned crime? It’s all in our mind to accomplish a mission anyway suitable. We can’t curb crime only with fear factor and a death penalty is no more a big fear factor these days.


You can conduct an experiment. Children prefer experiential learning to bookish learning. I think terrorists of today are victims of wrong experiment in their childhood. Don’t ask a child his aim in life or set a goal for him. Don’t teach anybody about noble professions like that of an engineer, a doctor, a journalist etc. but feed with all the ingredients necessary to become one. You can easily find out his like/dislikes and creativity through his experiential learning. Similar childhood experience can develop a criminal too before knowing which direction it will take him/her. What do you expect a child to do with a live and fully loaded gun without knowing its proper use? He will treat that to be a toy and will definite do experiment with him or his surrounding to know more about it. In that process he can kill/hurt himself or somebody in his surroundings.  Values & Education are the root of all acts whether good or bad.


When people lack human values they become more and more selfish. They can easily be tempted to cause a crime that satisfies their self-interest. They don’t hesitate to commit a crime even for fun/adventure. I have heard in some gulf countries they conduct camel race in which they tie a young kid to each camel. As the kid cries the camel runs faster and it increases with the intensity of the baby crying. There is very little hope the baby will come alive after the race. In old days Kings used to go on adventurer sports in jungle. They sometimes kill innocent creatures for fun and at times capture them alive for amusement. It’s all in the mind. A pure mind will have noble thoughts.


No crime should be justified. Most criminal activities have a strong root and are carried out with clear intention. Sometimes, I hear in news about crimes committed without any specific purpose. Such an offense mostly caused by youngsters like Kasab where none of the victims are their enemy. It’s either with or without a mission. You must have heard news like ‘a student fired blindly in the college campus and later killed himself’ or ‘an unidentified gunman open fired in a public bus stop’ etc. There is no specific target. He has not aimed at a specific person as his enemy. How will you attribute such a crime? Innocent people get killed or injured by such act. When there is involvement of foreign nationals we term it as an attack on the sovereignty of a nation. All such other internal incidents are treated as crime against humanity. Such a crime can be caused by a mentally ill person or by somebody having no respect for humanity.


In case of a death penalty there is no hope for change to be observed in a person as he has no opportunity to prove his good qualities. There can be people who have fallen victim of tragic situations and have landed themselves in jail. A judgement too has its own limitation as it’s made in view of evidences and witnesses. They are not always fair even without a bad intention. In all such cases of doubt the convict should get an opportunity to prove himself in real time with his good work and noble qualities. That is possible with a term like a life imprisonment at the max and never with a death sentence.


The criminal is also a human being and he too can have a family to support. No act of revenge in the name of justice can curb crime. Victory of humanity will foster goodwill and communal harmony among all. It can cause better relationship among nations. There are still people in the jails of foreign lands even after so many years of imprisonment. Their government sometimes release few on special occasions like an independence day. Prisoner of Wars are still in large numbers in foreign jails. Bitter relationship among nations can cause their fate worse.


The last choice for a person adjudged for a death sentence in our country is to apply for a mercy petition with the President – the supreme authority. Is it a very challenging job for the president? The answer is both Yes & No. The choice is easy to go with past decisions by various courts as per the history of the crime and the criminal. He can check for fact with documentary evidence and visual proof against the convict and make an easy decision in line with various court decisions.


The other choice is a tough one and quite challenging too. This is to listen to one’s own heart beyond all documentary/visual evidence against the convict. Here the choice is to protect humanity at all cost. You can use your power and make a decision. If you find suitable with your own analysis of situation and circumstances, you can exercise your power either to pardon and set the person free or to convert a death sentence into a term imprisonment. Anything can be done to avert a death penalty. It may cause little temporary harm to your personality by such a big decision. Your people may treat you as a villain or a self-centred person lacking patriotism for an unexpected decision that goes against their emotions. You and your GOD only know the truth. Can you bear such criticism for a period? The need is to broaden our horizon and think beyond an obstacle.


When you have a choice always try to give somebody a new living rather than death. Every life is precious and none is useless. If we believe a person is not a born criminal, there is great possibility of change for good. Nobody should die an unnatural death at an early age. The return of a life can never be another life. We can’t bring back the lives of our dear ones by taking away another life that caused us pain. It’s wrong to think our departed souls will get solace by this act. Think of mercy rather than revenge even for your enemy. That’s God’s will. Forgiveness is the greatest virtue and there is greatness in humility. We can achieve much better results by giving a life rather than taking one. Above all concern let’s appeal for the victory of humanity.



How do you reflect insecurity?

How do you reflect insecurity?.




Text of Prime Minister Manmohan Singh’s speech on India’s Independence Day from the Red Fort:

My dear countrymen, brothers, sisters and dear children,

I greet you all on this anniversary of our Independence.

The leaders of our freedom movement, under the stewardship of Mahatma Gandhi, had dreamt of an independent and prosperous India. On this day in 1947, Pandit Jawaharlal Nehru took the first step towards the realization of that dream by hoisting the Tricolour at the Red Fort. The journey we began on 15 August, 1947 is now 65 years old. We have achieved much in these 65 years.

Today is certainly a day to celebrate the success of our democracy. However, on this occasion we should also introspect about what remains to be done. We would achieve independence in the true sense only when we are able to banish poverty, illiteracy, hunger and backwardness from our country. This would be possible only when we learn from our failures and build on our successes.

Brothers and Sisters,

You are aware that these days the global economy is passing through a difficult phase. The pace of economic growth has come down in all countries of the world. Seen together, the European countries are estimated to grow at 0 percent this year. Our country has also been affected by these adverse external conditions. Also, there have been domestic developments which are hindering our economic growth. Last year our GDP grew by 6.5 percent. This year we hope to do a little better.

We cannot do much about the conditions that prevail outside our country. But we must make every effort to resolve the problems inside our country so that our economic growth and the creation of employment opportunities in the country are again speeded up.

While doing this, we must also control inflation. This would pose some difficulty because of a bad monsoon this year. However, we have taken many measures to deal with the situation. In districts where there has been a deficit of 50 percent or more in the rainfall, diesel subsidy is being provided to farmers by the Government. Seed subsidy has been enhanced. Funds available under the Central scheme for fodder have been increased. Our effort is to ensure that people do not face difficulty due to shortage of seeds, fodder or water in any part of the country. It is good that we have a big stock of foodgrains because of the hard work of our farmer brothers and sisters, and availability of foodgrains is not a problem for us.

Brothers and sisters,

As far as creating an environment within the country for rapid economic growth is concerned, I believe that we are not being able to achieve this because of a lack of political consensus on many issues. Time has now come to view the issues which affect our development processes as matters of national security.

If we do not increase the pace of the country’s economic growth, take steps to encourage new investment in the economy, improve the management of Government finances and work for the livelihood security of the common man and energy security of the country, then it most certainly affects our national security.

I promise to you today that our Government will work hard for India’s rapid economic growth and for shielding the country from the effects of the global economic slowdown. I promise that we will work hard for creation of new employment opportunities for our young men and women living in villages and cities. We will make every possible effort to secure the livelihood of our poor brothers and sister, our workers and our farmers. We will leave no stone unturned to encourage investment in our country so that our entrepreneurs can make a substantial contribution to our economy.

My dear countrymen,

I believe that this period of difficulties will not last long. Even as we face these problems, we should be encouraged by the fact that we have achieved extraordinary successes in many areas in the last 8 years. We now need to replicate these successes in newer areas.

Brothers and sisters,

It has been our endeavour in the last 8 years to empower our citizens socially and economically so that they can contribute to the sacred task of nation building.

Today, one out of every 5 households in the country has become eligible to benefit from the Mahatma Gandhi Rural Employment Act through a job card. In only the last one year we have provided employment to more than 8 crore people under this scheme.

When the UPA Government came to power in 2004, we had promised that we would provide electricity to all villages. To fulfill this promise, we launched the Rajiv Gandhi Rural Electrification Scheme. More than 1 lakh new villages have been provided with electricity connections under this scheme and now almost all the villages in the country have been electrified. Our next target is to provide electricity to each and every household in our country in the next 5 years and to also improve the supply of electricity.

My dear countrymen,

No praise is high enough for our hard working farmers. They have produced a record output of crops successively in the last 2 years. Because of our Government’s efforts for development of agriculture and for protecting the interests of farmers, agriculture has grown at an average rate of 3.3 per cent in the 11th Plan which is substantially higher than the 2.4 per cent we achieved in the 10th Plan. In the last 8 years, we have doubled the support prices of crops. We are providing loans at low interest rates to lakhs of farmers.

Our children are the biggest strength of our country. If our children are provided with good education and are healthy, then our future would be bright.

This is the reason why we have paid special attention to the needs of children in our policies and programmes. The education of children has been made mandatory by law. In the year 2006-07, only 93 per cent of children in the age group 6-14 years were getting admission in schools. Today almost all children in this age group are being admitted to schools. More than 51,000 new schools have been opened in the country and about 7 lakh teachers appointed in them in just the last 2 years. Now we will focus on improving the quality of education. In the next few months we will put in place a system of continuous assessment of the benefit our children are getting from teaching. Participation of the community and parents would be ensured so that they can be satisfied with the quality of teaching.

The Mid-day-meal Scheme provides nutritious meals in schools for about 12 crore children everyday. This is the biggest scheme of its kind in the world.

In the last one and half years no new case of polio has come to light and now India does not figure in the list of countries affected by this disease.

Malnutrition in children is a big challenge for us. We have taken steps in many dimensions to deal with this problem. In the last 8 years, the number of mothers and children benefitting from the ICDS has doubled. The process of making the ICDS more effective is in its last stages and will be completed in the next 1 or 2 months.

We had launched the National Rural Health Mission in 2005 so that health services can be extended to each village in the country. Today this Mission is being implemented with the help of 10 lakh health personnel including 8.5 lakh Asha workers. After the success of the National Rural health Mission, we now want to expand the scope of health services in our towns also. The National Rural Health Mission will be converted into a National Health Mission which would cover all villages and towns in the country. We are also formulating a scheme for distribution of free medicines through Government hospitals and health centres.

Brothers and sisters,

We want to create many new job opportunities for our youth in the coming years. To achieve this it is necessary that we train them in skills which our economy needs. It is our endeavour to put in place a system in which training facilities are available in many new skills. We also wish to provide short duration training courses of 6 weeks to 6 months for our young brothers and sisters. The National Skill Development Council has formulated a major scheme for skill development in which 8 crore people will be trained in the next 5 years. This is an ambitious scheme which can be implemented only through a specialized agency of the Central Government. Therefore, we are considering the establishment of a National Skill Development Authority so that skill development programmes all over the country can be implemented in a coordinated manner. We would also need contribution from the private sector and non-Governmental organizations in this work.

Creation of new employment opportunities is possible only when we encourage industry and trade. For this we need to speedily improve our infrastructure.

Recently we have taken new measures to accelerate infrastructure development. Ambitious targets have been fixed in roads, airports, railways, electricity generation and coal production. The Government will take steps to increase investment for infrastructure development with the help of the private sector. To attract foreign capital, we will have to create confidence at the international level that there are no barriers to investment in India.

Brothers and sisters,

Just 10 years back only 3 out of every 10 households in our villages were benefitting from banking services. Today more than half of the rural households get the benefit of bank accounts. It will be our endeavour to ensure that all households benefit from bank accounts in the next 2 years.

We want to create a system in which money from Government schemes – pension for old people, scholarship for students and wages for labourers – can be credited directly into people’s bank accounts. This would reduce inconvenience to the beneficiaries, make it easy for them to receive payment and increase transparency. For this work, we will take help from the Aadhar scheme under which about 20 crore people have been registered so far.

To provide housing for our poor brothers and sisters residing in urban areas of our country we will soon launch the Rajiv Housing Loan Scheme. Under this scheme, people belonging to the economically weaker sections would be given relief on interest for housing loans of less than Rs.5 lakh.

This year we will present the Twelfth Five Year Plan for consideration of the National Development Council. The Plan would determine the future course of action on all important matters relating to the country’s development. It would lay down measures for increasing our present rate of economic growth from 6.5 to 9 per cent in the last year of the Plan. The Plan would focus special attention on areas important from the point of view of reaching the fruits of development to each citizen of our country and specially to the weaker sections of our society. I have full confidence that the Centre and the States will act together to implement the Twelfth Plan in an effective manner.

Brothers and sisters,

The incidents of violence which occurred in Assam recently are very unfortunate. I know that these incidents have resulted in the disruption of the lives of a large number of people. We fully sympathize with those families which have been affected by the violence. We are doing everything possible to provide relief to them. I also promise to you that our Government will make every effort to understand the reasons behind the violence and work hard with the State Governments to ensure that such incidents are not repeated in any part of the country.

We have achieved success in many areas of internal security. In Jammu and Kashmir, people participated in large numbers in the Panchayat elections. There has been a reduction in violence in the North Eastern States and we are engaged in dialogue with many groups there so that they can join the mainstream of development. We have initiated new schemes of development in areas affected by naxal violence to ensure that the grievances of the people residing there, especially our brothers and sisters belonging to Scheduled Tribes, can be removed and their lot can be improved. However, we need to be constantly vigilant as far as internal security is concerned. Communal harmony has to be maintained at all costs. Naxalism is still a serious problem. The incidents which occurred in Pune in the beginning of this month point to the need for much more work to be done in the area of national security. We will continue to do this work with sincerity in the future also.

My dear countrymen,

I would like to congratulate our scientists and technologists who have enhanced our prestige by successfully testing the Agni V Missile and launching the RISAT- I Satellite in space this year. Recently the Cabinet has approved the Mars Orbiter Mission. Under this Mission, our spaceship will go near Mars and collect important scientific information. This spaceship to Mars will be a huge step for us in the area of science and technology.

Brothers and sisters,

We have seen a lot of discussion in the recent months about the role of our armed forces and their preparedness. I would like to emphasise here that our armed forces and paramilitary forces have defended the security of our country both during war and peace with valour and honour. Our soldiers have made the biggest of sacrifices, whenever needed. Today I would like to reassure our countrymen that our armed forces and paramilitary forces are prepared to face any challenge. The Government will continue to work for modernizing these forces and providing them with the necessary technology and equipment. Today, I would like to thank our security forces, who are guarding our frontiers bravely, from the bottom of my heart. We will continue to make efforts for their welfare.

Our Government has set up a committee to examine issues relating to pay and pension of armed forces personnel. This committee will also look into matters concerning pension of retired men and officers and family pension being paid to their families. We will take prompt action on the recommendations of the committee, once they are received.

My dear countrymen,

Our Government has paid special attention to the welfare of Scheduled Castes, Scheduled Tribes, minorities, women and other weaker sections. The special needs of our tribal and backward districts are being met through programmes such as the Integrated Action Plan, Backward Regions Grant Fund and Tribal Sub Plan. Through the Forest Rights Act, we have given proprietary rights to lakhs of our brothers and sisters belonging to Scheduled Tribes on land on which they have been living for generations. We are formulating a scheme to ensure that people belonging to Scheduled Tribes can get fair and remunerative prices for the forest produce they collect. The Government wants to speedily convert the Mines and Minerals (Development and Regulation) Bill into a legislation. Through this law we want to provide funds for the benefit of our tribal brothers and sisters in the mining areas.

We will make the 15 points programme for minorities more effective. The Multi-Sectoral Development Programme being implemented in districts with large minority populations will be expanded.

We have enhanced the amount of post-matric scholarship available to children belonging to Scheduled Castes, Scheduled Tribes, Other Backward Classes and minorities. Our efforts to make these scholarship schemes more effective will continue.We are considering a new and effective law to put an end to the repulsive practice of manual scavenging and to provide opportunities to those engaged in this practice to begin their lives afresh.

Brothers and sisters,

Our commitment to make the work of the Government and administration transparent and accountable stands. On the last Independence Day, I promised you that we would take many steps for this purpose. I am happy to state that during the last 1 year we have achieved good progress in this area. The Lok Sabha has cleared the Lokpal and Lokayukta Bill. We hope that all political parties will help us in passing this Bill in the Rajya Sabha. A number of other Bills have also been presented before the Parliament. The Cabinet has cleared a Public Procurement Bill. We will continue our efforts to bring more transparency and accountability in the work of public servants and to reduce corruption. But we will also take care that these measures do not result in a situation in which the morale of public functionaries taking decisions in public interest gets affected because of baseless allegations and unnecessary litigation.

Brothers and sisters,

In my first message to the country after assuming the office of Prime Minister I had appealed to you to contribute to the sacred work of nation building. I am very happy that today more of our citizens than ever before, and specially the youth, are taking interest in issues related to the progress of our society and country. Our Government believes that the difficult problems which India faces can be resolved only with the cooperation of the common man. It will be our endeavour that in the coming time, still more people help us in tasks like removal of poverty, illiteracy and inequality.

I believe that no power in the world can stop our country from achieving new heights of progress and development. What is needed is that we work together as one people for the success of our country. Let us once more resolve that we will continue to work for a progressive, modern and prosperous India.

Dear children join me in saying Jai Hind,

Jai Hind,

Jai Hind.


Here i’ll update my views on all episodes of Satyamev Jayate.

Wish you Happy Independence Day!




It was a long time ago. I was young and bright, bold and idealistic. I was in the final year of my master’s course in computer science at the Indian Institute of Science [IISc] in Bangalore, then known as the Tata Institute. Life was full of fun and joy. I did not know what helplessness or injustice meant.

It was probably the April of 1974. Bangalore was getting warm and red gulmohars were blooming at the IISc campus. I was the only girl in my postgraduate department and was staying at the ladies hostel. Other girls were pursuing research in different departments of science. I was looking forward to going abroad to complete a doctorate in computer science. I had been offered scholarships from universities in US. I had not thought of taking up a job in India.

One day, while on the way to my hostel from our lecture-hall complex, I saw an advertisement on the notice board. It was a standard job-requirement notice from the famous automobile company Telco [now Tata Motors]. It stated that the company required young, bright engineers, hardworking and with an excellent academic background, etc.

At the bottom was a small line: “Lady Candidates need not apply.” I read it and was very upset. For the first time in my life I was up against gender discrimination.

Though I was not keen on taking up a job, I saw this as a challenge. I had done extremely well in academics, better than most of my male peers. Little did I know then that in real life academic excellence is not enough to be successful.

After reading the notice I went fuming to my room. I decided to inform the topmost person in Telco’s management about the injustice the company was perpetrating. I got a postcard and started to write, but there was a problem: I did not know who headed Telco. I thought it must be one of the Tatas. I knew JRD Tata was the head of the Tata Group; I had seen his pictures in newspapers (actually, Sumant Moolgaokar was the company’s chairman then).

I took the card, addressed it to JRD and started writing. To this day I remember clearly what I wrote. “The great Tatas have always been pioneers. They are the people who started the basic infrastructure industries in India, such as iron and steel, chemicals, textiles and locomotives. They have cared for higher education in India since 1900 and they were responsible for the establishment of the Indian Institute of Science. Fortunately, I study there. But I am surprised how a company such as Telco is discriminating on the basis of gender.”

I posted the letter and forgot about it. Less than 10 days later, I received a telegram stating that I had to appear for an interview at Telco’s Pune facility at the company’s expense.

I was taken aback by the telegram. My hostel mates told me I should use the opportunity to go to Pune free of cost — and buy them the famous Pune saris for cheap! I collected Rs 30 each from everyone who wanted a sari. When I look back, I feel like laughing at the reasons for my going, but back then they seemed good enough to make the trip.

It was my first visit to Pune and I immediately fell in love with the city. To this day it remains dear to me. I feel as much at home in Pune as I do in Hubli, my hometown. The place changed my life in so many ways.

As directed, I went to Telco’s Pimpri office for the interview. There were six people on the panel and I realised then that this was serious business.

“This is the girl who wrote to JRD,” I heard somebody whisper as soon as I entered the room.

By then I knew for sure that I would not get the job. That realisation abolished all fears from my mind, so I was rather cool while the interview was being conducted.

Even before the interview started, I reckoned the panel was biased, so I told them, rather impolitely, “I hope this is only a technical interview.” They were taken aback by my rudeness, and even today I am ashamed about my attitude.

The panel asked me technical questions and I answered all of them. Then an elderly gentleman with an affectionate voice told me, “Do you know why we said lady candidates need not apply? The reason is that we have never employed any ladies on the shop floor. This is not a co-ed college; this is a factory. When it comes to academics, you are a first ranker throughout. We appreciate that, but people like you should work in research laboratories.”

I was a young girl from small-town Hubli. My world had been a limited place. I did not know the ways of large corporate houses and their difficulties, so I answered, “But you must start somewhere, otherwise no woman will ever be able to work in your factories.”

Finally, after a long interview, I was told I had been successful. So this was what the future had in store for me. Never had I thought I would take up a job in Pune. That city changed my life in many ways. I met a shy young man from Karnataka there, we became good friends and we got married.

It was only after joining Telco that I realized who JRD was: the uncrowned king of Indian industry. Now I was scared, but I did not get to meet him till I was transferred to Bombay. One day I had to show some reports to Mr Moolgaokar, our chairman, who we all knew as SM. I was in his office on the first floor of Bombay House [the Tata headquarters] when, suddenly, JRD walked in. That was the first time I saw ‘appro JRD’. Appro means ‘our’ in Gujarati. That was the affectionate term by which people at Bombay House called him.

I was feeling very nervous, remembering my postcard episode. SM introduced me nicely, “Jeh (that’s what his close associates called him), this young woman is an engineer and that too a postgraduate. She is the first woman to work on the Telco shop floor.”

JRD looked at me. I was praying he would not ask me any questions about my interview (or the postcard that preceded it). Thankfully, he didn’t.

Instead he remarked. “It is nice that girls are getting into engineering in our country.

By the way, what is your name?”

“When I joined Telco I was Sudha Kulkarni, Sir,” I replied. “Now I am Sudha Murty.”

He smiled that kindly smile and started a discussion with SM. As for me, I almost ran out of the room.

After that I used to see JRD on and off. He was the Tata Group chairman and I was merely an engineer. There was nothing that we had in common. I was in awe of him.

One day I was waiting for Murthy, my husband, to pick me up after office hours. To my surprise I saw JRD standing next to me. I did not know how to react. Yet again I started worrying about that postcard. Looking back, I realise JRD had forgotten about it. It must have been a small incident for him, but not so for me.

“Young lady, why are you here?” he asked. “Office time is over.”

I said, “Sir, I’m waiting for my husband to come and pick me up.”

JRD said, “It is getting dark and there’s no one in the corridor. I’ll wait with you till your husband comes.”

I was quite used to waiting for Murthy, but having JRD waiting alongside made me extremely uncomfortable.

I was nervous. Out of the corner of my eye I looked at him. He wore a simple white pant and shirt. He was old, yet his face was glowing. There wasn’t any air of superiority about him. I was thinking, “Look at this person. He is a chairman, a well-respected man in our country and he is waiting for the sake of an ordinary employee.”

Then I saw Murthy and I rushed out. JRD called and said, “Young lady, tell your husband never to make his wife wait again.”

In 1982 I had to resign from my job at Telco. I was reluctant to go, but I really did not have a choice. I was coming down the steps of Bombay House after wrapping up my final settlement when I saw JRD coming up. He was absorbed in thought. I wanted to say goodbye to him so I stopped. He saw me and paused.

Gently, he said, “So what are you doing, Mrs Kulkarni? (That was the way he always addressed me.)

“Sir, I am leaving Telco.”

“Where are you going?” he asked.

“Pune, sir. My husband is starting a company called Infosys and I’m shifting to Pune.”

“Oh! And what you will do when you are successful?”

“Sir, I don’t know whether we will be successful.”

“Never start with diffidence,” he advised me.

“Always start with confidence. When you are successful you must give back to society. Society gives us so much; we must reciprocate. I wish you all the best.”

Then JRD continued walking up the stairs. I stood there for what seemed like a millennium. That was the last time I saw him alive.

Many years later I met Ratan Tata in the same Bombay office, occupying the chair JRD once did. I told him of my many sweet memories of working with Telco. Later, he wrote to me, “It was nice listening about Jeh from you. The sad part is that he’s not alive to see you today.”

I consider JRD a great man because, despite being an extremely busy person, he valued one postcard written by a young girl seeking justice. He must have received thousands of letters every day. He could have thrown mine away, but he didn’t do that. He respected the intentions of that unknown girl, who had neither influence nor money, and gave her an opportunity in his company. He did not merely give her a job; he changed her life and mindset forever.

Close to 50 per cent of the students in today’s engineering colleges are girls. And there are women on the shop floor in many industry segments. I see these changes and I think of JRD. If at all time stops and asks me what I want from life, I would say I wish JRD were alive today to see how the company we started has grown. He would have enjoyed it wholeheartedly.

My love and respect for the House of Tatas remains undiminished by the passage of time. I always looked up to JRD. I saw him as a role model – for his simplicity, his generosity, his kindness and the care he took of his employees. Those blue eyes always reminded me of the sky; they had the same vastness and munificence.

*Sudha Murthy is the chairperson of the Infosys Foundation. She is involved in a number of social development initiatives and is also a widely published writer.

Article sourced from: Lasting Legacies (Tata Review- Special Commemorative Issue 2004), brought out by the house of Tatas to commemorate the 100th birth anniversary of JRD Tata on July 29, 2004 .

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