A site for all thinkers to discover more positivity from life and grow together!
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We are adopting means no longer suitable at present times…
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Human beings are all social animals and service to mankind is always required. Have you come across a situation when your employer says your service is no longer required? If yes, what do you understand by the same and how do you react?
We often think negative at the first sight without proper analysis of the same. Be at the caution side and analyse the statement well before coming to any conclusion. It may help you grow further or may act as a retardant temporarily. We can have an optimistic approach and in no case it’s required to react furiously. You might be thinking what i did wrong and why is it happening to me. We should always be truthful and can ask for our rights. Never ever argue with your employer unnecessarily; who knows, it could be a blessing in disguise. There is no need to fear anybody if you are the right person. Nothing can permanently suppress your creativity.
It’s not always the case when we get victimised for our own fault. You could have been affected by your environmental factors. Accept the truth if it’s your fault. Don’t complain anybody and accept life as it comes to you. Get rid of your ego and treat everybody as a member of your bigger family who are here to play their role.
Service is a generalized term whereas employment is a specialized term. What is the correct difference between service and employment? What is the difference between service to our society and serving a specific organization? Is an organization part of our society or having separate existence? Can we sustain growth in any company without having the necessary social skills? Do you have suggestion for a better title? Should I have written employment in place of service as it’s always required? If you have any such similar experience (bitter/noble), share with me by your valuable comments to help me learn better.
There are two sides of truth one ugly and another bright. We often fail to see the bright side of it. The same truth can be good for somebody and bad for another. Do we always accept the truth? In most cases we don’t when that’s ugly. There is no question of acceptance when it goes in favor of our will and not the vice versa.
It’s really difficult to accept a bitter truth. It is because of the fear of social acceptance as we feel doing so can isolate us from the rest of our society. In this process sometimes we cause harm to others to protect our self-interest. People in power don’t hesitate to harm others to hide a bitter truth. We are self-centered and it’s all because of our self-interest. We fail to protect a greater interest as we feel it’s not our cause of concern.
It will be lot easier to accept an ugly truth if we can focus our attention on contribution to society and feel ourselves an integral part of it. Nobody can live an independent life away from the society. To contribute generously we need to free ourselves from all desire and ego. Here we have saintly behavior as we don’t want to possess anything or claim something to be mine. This me and mine changes to us and ours.
Punishment is necessary for wrong doing as reward is there for good work. For the first time in my life i am not angry with anybody even when a decision went against my self-interest. Death is necessary for a new life and we all should welcome that if it comes our way for a good reason. We often don’t accept the truth because of fear of death. This sort of self-denial restricts further growth. If we accept the truth, death may or may not come our way. If that comes our new life will be full of glory and we can serve mankind well. If we don’t accept the truth, death is imminent. In this case we can’t serve mankind well with all past thoughts even when we get a new life.
In the way to contribution I have felt divine presence and guidance. I feel like what I am today and have with me now is because of my society and I need to give it back at the time of need. We all have limited span of life and we need to do more in less time. I don’t know anything that gives more happiness than the joy of giving. It gives inexplicable pleasure and satisfaction. It enriches our life and enhances the joy of living.
It’s far better to die accepting a truth rather to live a life on falsehood. We always try to portray an image and create false impression outside that we are not. Our judiciary will have less work to do bringing justice to people if we all accept the truth unconditionally. If all our leaders accept the truth and work in the development of people, there will be no corruption at all.
By accepting the truth we help ourselves and everybody in the society. Here we keep the door open for further growth. Truth only prevails and our act of acceptance cleanses our inner self – the true human being in us. Never fear death in the way of truth. Feel the divine presence and guidance. Death gives birth to a new life and helps us become better human beings.
KYC stands for Know Your Customer. Knowing details about our customer well is most important for sustainability of any business. A business can’t run independently. When we talk about a business we need to care for our customers who help us run it well. The profit or loss we make in any business is directly dependent on the happiness quotient of its customers. The quotient is higher when service is better.
You might have a big degree in business management from a reputed institute or have great sales & marketing skills. But there is no guarantee it will make you a successful business person when that knowledge is only bookish. We need something more here. The necessary skills can be taught and improved with experiential learning. For all this to become a reality one need to have the natural instinct, learning appetite and high orientation towards service. Yes, i mean customer service.
We need to understand who is our customer first before we can provide the right service? So, who do you think your customer to be? Is it any specific person or a group of people? It’s all we do business with. When you provide service to a company under certain contract with your employer, you need to treat everybody employed with that company as your customer. Forget what you read in books but share with me all you’re learning from experience. I don’t say all in a book to be wrong or exaggerated data. It could have great value but will be of no use unless we experience that in practice. So, where can we have experiential learning before we jump into a full time job that needs such skills?
I can tell about my personal experience here. Do you have a friend running a restaurant or a friend running an office stationery store? Spend some time with them at work without any interference. Observe how they talk to the customer. I believe most of us use mobile phones and credit cards. We often feel the need to interact with customer care representatives regarding certain services either over phone or via email. We can learn from them how they talk/write to us. Observe people at work, on TV and at public places. If you ever notice a difficult to deal with situation, make note of it. Analyse that well later how you dealt with that. Prepare case studies from your learning if required for further analysis. These are just few examples and you can find many more with experience. Time management and right communication are most important in customer service.
What is this article about? Why do we need a KYC Campaign? I have observed companies doing that to familiarize their employees with their customer before they are inducted to customer projects. In case of serving multiple customers under one roof they build separate cubicles to provide hassle-free service. HR people distribute employee handbooks after induction and often project guideline documents specific to clients. Why is that so important when we are getting paid for work and we are supposed to do the work right? Rookies often question that. What is the need of all such training and materials that are unrelated to their work? That’s not exactly true as nobody’s work is independent of another in a team. We interact with many at workplace for which soft skills are necessary. Right code of conduct and ethics is a mandatory requirement everywhere.
In global work environments where people work together sitting at different locations, it’s quite possible for people to forget certain basics. In busy work environment they sometimes forget their customer and treat everybody as their colleague. Because of this their natural behaviour gets reflected at work in their communication. Without any wrong intention they at times talk and write to the customer in a manner never expected of them. It’s a big mistake and can bitter your relationship with the customer. Certain skills can be cultivated through learning and experience. For this very same reason often junior employees are not allowed direct communication with the client until they have some sound experience and understand internal processes in the company.
Let’s have an introspection how we behave at work. We often get irritated during a conversation. We don’t accept others viewpoints and always try to prove ourselves right because of ego. It’s well understood with a fresher and other juniors but what if we notice that among seniors. Management often fire employees without giving any particular reason in the fear of losing their customer sooner or later. If they want to retain such people and give them more opportunity to learn and grow, they sometimes conduct on the job soft skill training programs and at times shift people to other projects for a period on need basis. It’s not always because of lack of technical skills or competence.
Basics need to be learnt with self-interest and not by forced training. For example, we should never argue unnecessarily with the customer. If you have a valid point to prove present that politely. If your customer still doesn’t agree with you, keep yourself quiet and give that a second thought but don’t argue. Always wear a smile in your face but don’t laugh at others misery. There is substantial difference between a smile and laughter. The more pleasant we are the better we can handle difficult situations. Never complain against the customer, it’s a strict ‘NO’ for all.
Never give false information if you can’t provide certain service. It could be because of either your lack of unawareness of the same or unavailability of the service with you. Serve exactly what is asked and in case of unavailability of the same tell the truth and ask for more time if permissible. In case they are in a hurry explain about similar alternate service if available with you but never try to convince them by hook or crook. It’s always their choice and bear in mind not to even think about them as fools who can be prompted to act as you like. If you do that you are bound to lose the customer sooner or later.
Share more knowledge with me by your comments and i will address your queries (if any).
A good brand is essential for every business to reach pinnacle. A brand is usually a combination of company name and logo. How do we measure brand value? Brand value not only come from your market presence and annual turnover but …
Role of Customer Satisfaction Survey:
The fate of Kasab is in the hands of the president now. Do we have the moral right to hang him? Will it be a victory of justice or death of humanity? Nobody has the right to take away somebody’s life for any reason. Can we give life to a dead body? If no, how can we think of that when we can’t generate a new life? If you are thinking of IVF – the process of developing a test tube baby in the laboratory under controlled conditions that too are again not without the natural ingredients necessary to create a life. No experiment will be successful that is against the law of nature. So, let’s leave it to the nature and the supreme creator.
Our judiciary system has a provision of death penalty for criminals committing a severe offence. Nobody is a criminal by birth. Our society develops such people. The issue becomes more sensitive when a person commits a crime at a very young age. That needs to be treated as an immature act rather than a criminal offence. What is the motto and goal of our judiciary? Is it to wipe out crime or criminals or both? How can we check criminal activities? Some people think by wiping out all criminals at once we can put an end to all crime. We must remember crime is a state of mind and it born first there only. Taking action against few or all known criminals is not the right thing to do. If you do that there is no way we can change one’s mind or basic thought process conducive for our society. There death will give birth to more criminals as the mind is still there. When a new soul develops to its adulthood it again becomes a criminal as it has the same mind.
To curb all crime, we need to find the root of it and act on the same. The root lies in our values that develops our character to be good or bad. At a tender age a person can commit a crime for various reasons. Few of them could be because of wrong education, improper direction, childhood memories of violence & crime, greed of money, desire to become famous by easy name and fame, thinking of crime as an adventure game meant for amusement etc.
Our society only develops criminals. There social upbringing is greatly responsible for their acts. They are mere victims of circumstances. Every human being wants a healthy social living. Crime is not a profession. So, I don’t believe anybody becomes a criminal by choice. Their indulgence in criminal activities is because of exploitation at an early age.
God created human beings all as the same but they later divided their own blood and developed new races and communities. It’s inhuman to preach against any religion or community. Madrassas and other religious schools are often in news because of religious teachings that give birth to terrorism in mind first. If we feed all nonsense stuff to children in the name of religion and ‘zehad’ (aka holy war) what can we expect from them at their adulthood? It pollutes their mind so much they become terrorists.
We are talking about death penalty. It’s no more in practice in few countries now where it was before. It should be abolished globally under law. If you think, it’ll encourage criminals to commit more crime as there will be no fear of a death sentence, you are wrong. Criminal mind thinks differently. They do not think of the punishment first before planning an activity these days. In this technology age everybody wants to prove superior to his/her counterpart. You must have heard of few terms as ‘master mind terrorists’ and ‘human bombs’. What do they do and why do they do that? Does a human bomb fear death who knows his/her fate even before a planned crime? It’s all in our mind to accomplish a mission anyway suitable. We can’t curb crime only with fear factor and a death penalty is no more a big fear factor these days.
You can conduct an experiment. Children prefer experiential learning to bookish learning. I think terrorists of today are victims of wrong experiment in their childhood. Don’t ask a child his aim in life or set a goal for him. Don’t teach anybody about noble professions like that of an engineer, a doctor, a journalist etc. but feed with all the ingredients necessary to become one. You can easily find out his like/dislikes and creativity through his experiential learning. Similar childhood experience can develop a criminal too before knowing which direction it will take him/her. What do you expect a child to do with a live and fully loaded gun without knowing its proper use? He will treat that to be a toy and will definite do experiment with him or his surrounding to know more about it. In that process he can kill/hurt himself or somebody in his surroundings. Values & Education are the root of all acts whether good or bad.
When people lack human values they become more and more selfish. They can easily be tempted to cause a crime that satisfies their self-interest. They don’t hesitate to commit a crime even for fun/adventure. I have heard in some gulf countries they conduct camel race in which they tie a young kid to each camel. As the kid cries the camel runs faster and it increases with the intensity of the baby crying. There is very little hope the baby will come alive after the race. In old days Kings used to go on adventurer sports in jungle. They sometimes kill innocent creatures for fun and at times capture them alive for amusement. It’s all in the mind. A pure mind will have noble thoughts.
No crime should be justified. Most criminal activities have a strong root and are carried out with clear intention. Sometimes, I hear in news about crimes committed without any specific purpose. Such an offense mostly caused by youngsters like Kasab where none of the victims are their enemy. It’s either with or without a mission. You must have heard news like ‘a student fired blindly in the college campus and later killed himself’ or ‘an unidentified gunman open fired in a public bus stop’ etc. There is no specific target. He has not aimed at a specific person as his enemy. How will you attribute such a crime? Innocent people get killed or injured by such act. When there is involvement of foreign nationals we term it as an attack on the sovereignty of a nation. All such other internal incidents are treated as crime against humanity. Such a crime can be caused by a mentally ill person or by somebody having no respect for humanity.
In case of a death penalty there is no hope for change to be observed in a person as he has no opportunity to prove his good qualities. There can be people who have fallen victim of tragic situations and have landed themselves in jail. A judgement too has its own limitation as it’s made in view of evidences and witnesses. They are not always fair even without a bad intention. In all such cases of doubt the convict should get an opportunity to prove himself in real time with his good work and noble qualities. That is possible with a term like a life imprisonment at the max and never with a death sentence.
The criminal is also a human being and he too can have a family to support. No act of revenge in the name of justice can curb crime. Victory of humanity will foster goodwill and communal harmony among all. It can cause better relationship among nations. There are still people in the jails of foreign lands even after so many years of imprisonment. Their government sometimes release few on special occasions like an independence day. Prisoner of Wars are still in large numbers in foreign jails. Bitter relationship among nations can cause their fate worse.
The last choice for a person adjudged for a death sentence in our country is to apply for a mercy petition with the President – the supreme authority. Is it a very challenging job for the president? The answer is both Yes & No. The choice is easy to go with past decisions by various courts as per the history of the crime and the criminal. He can check for fact with documentary evidence and visual proof against the convict and make an easy decision in line with various court decisions.
The other choice is a tough one and quite challenging too. This is to listen to one’s own heart beyond all documentary/visual evidence against the convict. Here the choice is to protect humanity at all cost. You can use your power and make a decision. If you find suitable with your own analysis of situation and circumstances, you can exercise your power either to pardon and set the person free or to convert a death sentence into a term imprisonment. Anything can be done to avert a death penalty. It may cause little temporary harm to your personality by such a big decision. Your people may treat you as a villain or a self-centred person lacking patriotism for an unexpected decision that goes against their emotions. You and your GOD only know the truth. Can you bear such criticism for a period? The need is to broaden our horizon and think beyond an obstacle.
When you have a choice always try to give somebody a new living rather than death. Every life is precious and none is useless. If we believe a person is not a born criminal, there is great possibility of change for good. Nobody should die an unnatural death at an early age. The return of a life can never be another life. We can’t bring back the lives of our dear ones by taking away another life that caused us pain. It’s wrong to think our departed souls will get solace by this act. Think of mercy rather than revenge even for your enemy. That’s God’s will. Forgiveness is the greatest virtue and there is greatness in humility. We can achieve much better results by giving a life rather than taking one. Above all concern let’s appeal for the victory of humanity.
B +Ve!! 